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Shipping Policy
At AutoSlide Australia, we strive to provide a seamless shopping experience, and this includes delivering your orders efficiently and safely. Please read our shipping policy carefully to understand our practices.
1. Shipping Locations We currently ship to all states and territories within Australia. Unfortunately, we do not ship internationally at this time.
2. Shipping Times Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Estimated delivery times are:
-
Standard Shipping: 3-7 business days
-
Express Shipping: 1-3 business days
Please note that these are estimated delivery times, and actual times may vary depending on your location and external factors (such as courier delays or public holidays).
3. Shipping Rates Shipping charges for your order will be calculated and displayed at checkout based on your location and the size of your order.
-
Standard Shipping (Metro): $25 AUD
-
Express Shipping (Metro): $50 AUD
4. Order Tracking Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can track your package using the provided tracking link to stay updated on the delivery status.
5. Lost or Damaged Packages AutoSlide Australia is not responsible for packages lost or damaged during transit. If your package is lost or damaged, please contact the shipping carrier directly with your tracking number to resolve the issue. However, we will do our best to assist you in the process.
6. Delays In the event of unexpected delays caused by high order volume, public holidays, or other unforeseen circumstances, we will notify you via email with an updated delivery timeframe.
7. Change of Address If you need to change the shipping address for your order, please contact us as soon as possible at support@autoslide.com.au. Once your order has been processed or shipped, we may not be able to accommodate changes.
8. Returns and Refunds For information on returns and refunds, please refer to our Returns Policy.
9. Customer Support If you have any questions about shipping, feel free to contact our customer support team at support@autoslide.com.au or call us at 1800 600 602 during business hours.
